Application Support Engineer

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Job Title: 
Application Support Engineer
Location: 
UK; London, Didcot. Germany; Nuremberg. Sweden; Gothenburg. France; Paris.
Reference Code: 
NC-100

Position Overview 

This position of an Application Support Engineer requires an engineer to work very closely with the HEEDS Design Exploration global sales team within Siemens PLM, and its broad customer-base for its multi-disciplinary design exploration software HEEDS MDO. The primary objective of this position is to support the growing expansion of design exploration software in the CAE industry and to ensure rapid growth of the HEEDS Design Exploration solution in this regard. The position assists with pre-sales and post-sales support of the Siemens Design Exploration solution, involves execution and demonstration of design exploration projects, working closely with research and development, support of distribution channels, training, and in helping to ensure quality assurance in the HEEDS MDO product.

The role requires a dynamic, quick-learning individual, willing to travel to reach and expand the HEEDS MDO customer base. Customer support and satisfaction is the highest objective of this position both from a prospect and customer perspective. Aptitude, successful completion of tasks on time, will be the ultimate goal for the position.

This position is within the HEEDS Design Exploration Team, reporting directly to the Application Support Engineering Manager, Nate Chase, within the Global Sales Marketing and Services Team for HEEDS.  The location for this position is either U.S. based (East Lansing, MI) or European based (UK; London or Didcot.  Germany; Nuremberg. Sweden; Gothenburg. France; Paris).

Responsibilities:

Primary responsibilities include:

  • Interfacing to HEEDS MDO prospects and customers – working directly with the global HEEDS sales team to demonstrate the benefits of design exploration with HEEDS MDO through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation.
  • Pre‐sales support – helping to scope and work on potential client projects, demonstrate the value of design exploration within an organization
  • Post‐sales support– supporting customer issues and questions, along with raising customer awareness, to ensure successful utilization of HEEDS - design space exploration
  • Design exploration projects ‐ development and execution of engineering projects using HEEDS MDO and various CAE tools for clients and internally
  • Research and Development assistance for optimization applications for various market segments
  • Support of Distributor (reseller channels) HEEDS activities globally – both sales and distributor technical staff
  • HEEDS MDO Trainer – teacher of design exploration methodologies, tool usage, and custom applications to clients and distributors  
  • HEEDS MDO quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release

Required Knowledge/Skills, Education, and Experience

For this position, we are seeking an individual with superb communication skills (verbal and written), as the role requires daily customer interaction; someone who is outgoing, pleasant, and likes helping customers.

This position will require an adaptive individual with a strong aptitude in the ability to multi-task and be pro-active. HEEDS has a diverse, active customer base and sales channel. The ability to quickly transition not only between tasks but concepts is a requirement.

This role requires an individual that is motivated to learn and be quick to pick-up new ideas and concepts while having a strong retention capability.

3-10 years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools is a requirement for this position.

A BS in Mechanical or Aerospace Engineering is a requirement for this position.

Travel flexibility is a requirement for this position, with potential travel up to 50% of the time.

Preferred Knowledge/Skills, Education, and Experience

Past experience with HEEDS, STAR-CCM+, STAR-CD, the Siemens SimCenter portfolio, Abaqus, ANSYS, LS-DYNA, and/or Nastran will be favourably looked upon.

Post-graduate degrees will be looked favourably upon for the position, as will a past focus or experience in design optimization methodology.

Past experience in CAE support roles will be looked upon favourably for this position as will analyst positions within the CAE industry.

CD-adapco is an equal opportunity employer and does not discriminate based on race, colour, religion, sex, national origin, disability, age, or any other category protected by law.

Applications should be made by emailing a CV, including the names of two referees, and a covering letter stating why you believe you are suited to this position to:

Human Resources

CD-adapco - London office

200 Shepherds Bush Road

London W6 7NL

E-mail: hr-uk@cd-adapco.com